Privacy Policy

1. Who We Are

Folivo is a platform that helps local businesses and freelancers create online storefronts, manage products, services, and rentals, receive orders, and communicate with customers.

If you have questions about this Privacy Policy, you may contact us at:

Email: hello@folivo.app

2. Scope of This Policy

This Privacy Policy applies to:

• Businesses using Folivo
• Buyers or customers interacting with Folivo-powered storefronts
• Visitors browsing our website or storefronts
• Users contacting support or communicating with us

3. Information We Collect

A. Account Information

When you create or use a Folivo account, we may collect:

• Name
• Email address
• Phone number
• Store name
• Profile photo or cover image
• Verification timestamps
• Login and authentication information

B. Store and Public Profile Information

Businesses may provide:

• Store descriptions
• Product or service listings
• Photos and videos
• Delivery or pickup details
• Social links
• Public business contact details

Some of this information may be publicly visible on storefront pages.

C. Customer and Order Information

When buyers place orders through Folivo-powered stores, we may process:

• Customer names
• Delivery addresses
• Phone numbers
• Order details
• Uploaded files or customization photos
• Order notes and messages

In many cases, the business independently controls how customer data is collected and used.

D. Transaction and Operational Data

We may collect:

• Order IDs
• Payment method selections
• Delivery methods
• Transaction timestamps
• Subscription and billing information
• Refund or cancellation activity

E. Device and Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• App version
• Log and diagnostic information
• Cookies and similar technologies

This helps us improve security, performance, and reliability.

F. Communications

If you contact us or use communication features, we may collect:

• Support requests
• Feedback
• Email or SMS communications
• Messages sent through the platform

4. How We Use Information

We use information to:

• Provide and maintain Folivo services
• Process orders and store operations
• Verify accounts and improve security
• Respond to support requests
• Send notifications and updates
• Detect spam, fraud, or abuse
• Improve product features and user experience
• Comply with legal obligations

5. AI and Automated Systems

Folivo may use automated systems or AI-assisted tools to:

• Generate suggested profile or store content
• Improve search and recommendations
• Detect spam, fraud, or suspicious activity
• Improve platform usability

These systems are designed to assist operations and are not intended to make legally significant decisions without human involvement.

Users remain responsible for reviewing and verifying published content.

6. Sharing of Information

We may share information with trusted service providers that help operate Folivo, including providers for:

• Cloud hosting
• Analytics
• Email delivery
• SMS notifications
• Maps and location services
• Customer support tools

We may also disclose information if required by law or to protect Folivo, users, or the public.

We do not sell personal information to third parties.

Text messages. We use your mobile number to send the text messages you ask for, such as verification codes, order updates, and notices about contracts and services. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the messaging providers that deliver the messages for us. See our text messaging terms.

7. Businesses and Customer Data

Businesses using Folivo may independently collect and manage customer information through their storefronts.

In such cases:

• Businesses may act as independent data controllers
• Folivo may process customer data on behalf of businesses to provide platform services

Businesses are responsible for complying with applicable privacy and consumer protection laws related to their customers.

8. Data Retention

We retain information only as long as necessary for:

• Providing services
• Security and fraud prevention
• Legal and tax obligations
• Resolving disputes
• Enforcing agreements

Some information may remain in backups or logs for a limited period after deletion.

9. International Data Transfers

Folivo and its service providers may process or store information in countries outside your country of residence.

We take reasonable measures to protect personal information during international transfers.

10. Security

We use reasonable administrative, technical, and organizational safeguards to protect information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for protecting their account credentials and devices.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion
• Object to certain processing
• Withdraw consent
• Request a copy of your data

To request assistance regarding your personal information, contact: hello@folivo.app

12. Cookies and Similar Technologies

Folivo may use cookies and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve performance
• Analyze usage
• Enhance security
• Measure optional Discovery search promotion: a first-party folivo_visitor cookie (httpOnly, 1 year) helps prevent duplicate charged clicks. It is not a login and is not used for checkout or account identity.

You may control cookies through your browser settings.

13. Children's Privacy

Folivo is not directed to children under the age required by applicable law.

We do not knowingly collect personal information from children without appropriate consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When material changes are made, we may provide notice through the platform, email, or other appropriate methods.

Continued use of Folivo after changes become effective means you accept the updated policy.

15. Contact Us

If you have questions or requests related to this Privacy Policy, contact:

Folivo Support

hello@folivo.app