Legal
Text Messaging Terms for Folivo
Simple summary: Folivo texts you only about something you are doing on Folivo, such as an order, a contract you are signing, or a service you have with a business. We never send marketing texts, and you can stop them at any time.
These terms explain the text messages (SMS) that Folivo, operated by Self Made Apps LLC, sends for itself and for the businesses that use Folivo. They apply together with our Terms of Service and Privacy Policy.
1. The messages we send
Folivo sends these text messages only:
- One-time verification codes, for example to sign in or to sign a contract.
- Order updates: an order is confirmed, ready for pickup, out for delivery or completed.
- Notices about an ongoing service you have with a business on Folivo: a contract to sign, a reminder, a billing statement or a payment due.
We do not send marketing or promotional text messages.
2. How you agree to receive them
We text only a mobile number that you entered yourself on a Folivo page, such as a store checkout, a sign-in screen or a contract-signing page. Next to that field, or beside the button that sends the message, we tell you that entering the number and continuing means you agree to receive text messages from Folivo and the business you are dealing with about that order, document or service.
Agreeing to texts is not a condition of buying anything. If you prefer, choose the email option where it is offered.
Example of the notice: “By continuing you agree to receive text messages from Folivo and this business about your order or document, such as codes, updates and notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.”
3. Where we text
- Philippines. We process your mobile number under the Data Privacy Act of 2012 (Republic Act No. 10173), with your consent given as described above, and as needed to carry out your order or service. You can withdraw consent at any time by emailing hello@folivo.app. Verification codes are needed to sign in, so without them we cannot sign you in by text.
- United States and Canada. We text US and Canadian mobile numbers through a messaging provider (Twilio). Other countries get email only.
4. Frequency, cost and carriers
Message frequency varies with your activity: usually one to a few texts per order, document or billing period. Message and data rates may apply, depending on your plan. Mobile carriers are not liable for delayed or undelivered messages.
5. Stop and help
- Stop: in the United States and Canada, reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to any text. We confirm once, and you get no more texts. We send you email instead for order and service notices. To start again, reply START. In the Philippines, email hello@folivo.app and we stop texting your number.
- Help: reply HELP, or email hello@folivo.app.
6. Your mobile number and privacy
We use your number only to send the messages above. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the messaging providers that deliver the messages for us. See our Privacy Policy for how we collect, use, keep and protect personal information, and for your rights.
7. Contact us
Folivo Support