Folivo Help Center
Step-by-step guides
Forgot a step? Browse guides organized by your journey — from signing up and going live to daily orders and shopper checkout. Each guide walks you through exactly what to do.
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Discover & join Folivo
Learn what Folivo is, join as a seller and sign in.
4 guides
What is Folivo?
5 stepsFolivo gives businesses, freelancers and rental owners their own online storefront, with orders, bookings and payments tracked in one place.
Read guide →Join Folivo as a seller
4 stepsSignup is open: start your store yourself in a few minutes, or ask the Folivo team for setup help.
Read guide →Explore demo stores
4 stepsBrowse sample storefronts to see how listings, checkout and store profiles look before creating your own.
Read guide →Sign in to your seller account
6 stepsSign back in with Google, your mobile number or a passkey to manage your store.
Read guide →
First-time onboarding
Five steps: what you sell, your first listing, save your store, get paid and found, then preview and publish.
6 guides
Choose what you sell and name your store
5 stepsStep 1 of onboarding: products, services or rentals, your store name and an optional one-line description.
Read guide →Add your first listing photo
4 stepsStep 2 of onboarding starts with a clear photo of what you sell.
Read guide →Check the listing details and set your price
6 stepsThe AI fills the title, description and category from your photo; you check them, choose how you price and type your price.
Read guide →Save your store with Google or your mobile number
4 stepsStep 3 of onboarding creates your free account so the store is saved.
Read guide →Enter your verification code
3 stepsThe code arrives by SMS and is entered on the same screen as your number.
Read guide →Get paid, get found and publish
6 stepsSteps 4 and 5: fill in only the cards your store type still needs, preview your store, publish and share it.
Read guide →
Store setup & go live
Finish what your store still needs, publish your storefront and share it.
17 guides
Verify your account (mobile number or Google)
5 stepsA verified mobile number or a connected Google account proves who runs the store, so you can publish.
Read guide →Set your store name
4 stepsReplace the default name (e.g. Shop 1234) with the business name customers will recognize.
Read guide →Add profile and cover photos
5 stepsUpload a logo or headshot and a cover photo that represent your business on your storefront.
Read guide →Add your business address and map pin
4 stepsEnter your address and place the map pin where customers or couriers can find you.
Read guide →Choose pickup or delivery
6 stepsPick how customers get their orders, then set the fees you can honor consistently.
Read guide →Set the areas you serve (service stores)
5 stepsShow clients which provinces, cities or barangays you cover, and say where each service happens.
Read guide →Add opening hours
5 stepsTell customers when you're open for orders, pickup or visits; stays set check-in times on each listing instead.
Read guide →Choose your business category
4 stepsSelect the category that best describes your business for Discover and search.
Read guide →Set up how customers pay you
8 stepsAdd at least one active payment method besides cash, such as GCash, a bank, PayPal or a payment link.
Read guide →Accept PayPal, Wise and other international payments
7 stepsAdd PayPal, Wise, a Stripe payment link or a bank abroad so clients in other countries can pay you directly.
Read guide →Add support email or show phone on storefront
4 stepsGive customers a way to reach you from your public store page.
Read guide →Publish at least one active listing
5 stepsMake one product, service or rental active so customers have something to buy.
Read guide →Set lease or rental terms on listings
4 stepsSet the minimum stay, deposit, lease months and how you charge on rental listings.
Read guide →Finish what's missing on Go live
7 stepsGo live lists only the requirements your store still needs, then lets you publish and share.
Read guide →Publish your storefront
5 stepsMake your store public so customers can browse and place orders.
Read guide →Share your store link
5 stepsCopy and share your storefront link, QR code and a ready-made Facebook post.
Read guide →Set up your store by chatting with ChatGPT or Claude
11 stepsConnect your own ChatGPT or Claude account to Folivo, describe what you sell, and review the drafts it creates.
Read guide →
Manage listings
Add, edit and copy your products, digital goods, services or rentals. Each store profile sells one type.
12 guides
Add a physical product
9 stepsCreate a product listing with photos, a price in your store currency and optional stock tracking.
Read guide →Add sizes, colors, or variants
6 stepsOffer options like size or color, each with its own price, stock and SKU.
Read guide →Add a digital product (ebook, file, link)
8 stepsSell a file Folivo stores for you, an access link, or something you deliver by hand.
Read guide →Add a service listing
10 stepsList a service with what's included, a price or quote, where clients can book, and booking rules.
Read guide →Add a laundry or dry cleaning listing
7 stepsList wash-dry-fold, dry cleaning or ironing with per-kilo or per-item pricing, add-ons and pickup windows.
Read guide →Add a short-term rental
7 stepsList equipment, venues or stays with a rate, rental length, deposit and blocked dates.
Read guide →Add a property lease listing
7 stepsList a condo, apartment or house for long-term lease with monthly rent and move-in payments.
Read guide →Use AI to write listing copy
4 stepsDraft a title and description from your listing photo with AI credits.
Read guide →Take and upload clear listing photos
5 stepsAdd up to 10 photos and choose the cover so customers know exactly what they are buying.
Read guide →Turn a listing on or off
5 stepsHide a listing without deleting it when it's sold out or you're on a break, and bring it back later.
Read guide →Update prices and stock
5 stepsKeep prices, stock and availability accurate to avoid order problems.
Read guide →Copy a listing as another type
6 stepsTurn a product, service or rental from your old store type into a draft of your current type.
Read guide →
Portfolio
Show past work and promote it with a tracked Facebook ad.
4 guides
Show your past work with a portfolio
9 stepsAdd projects with photos or links so clients can judge your work before they ask for a quote.
Read guide →Client permission, samples and confidential work
5 stepsWhat you can show, when to mark a project as a sample, and extra care for legal and healthcare work.
Read guide →Promote your work with a Facebook ad
8 stepsGet a tracked link, ad text and a square image, run the ad yourself, and see the inquiries it brings.
Read guide →Set up your Facebook Page, ad access and payment
5 stepsThe three things Meta needs before you can run an ad for your business.
Read guide →
Configure your store
Country, currency and tax, delivery and shipping, payments, SMS alerts, SEO and Boost on Folivo.
15 guides
Edit store name, logo, and description
5 stepsUpdate how your business appears on your public storefront.
Read guide →Set your country and time zone
4 stepsYour store's country sets the rules Folivo uses for you, and its time zone sets your business day.
Read guide →Choose your store currency and accept a second currency
5 stepsSet the currency your prices and fees are in, and optionally let clients pay in a second currency at your own rate.
Read guide →Add VAT or sales tax to your orders
5 stepsAdd one tax line, like VAT 12% or Sales tax 8.25%, to checkout, order pages and billing statements.
Read guide →Set delivery areas and fees
8 stepsChoose a flat local fee or a fee by distance, and limit where you deliver if you need to.
Read guide →Add pickup locations and instructions
6 stepsTell customers exactly where to pick up orders and what to know before they come.
Read guide →Set courier options and rates
6 stepsPhilippine stores: offer couriers for customers outside your local delivery area, with a fee for each destination.
Read guide →Ship with your own rates (stores outside the Philippines)
6 stepsSet a flat, regional or weight-based shipping fee, ship the order yourself and add the tracking link.
Read guide →Write clear payment instructions for buyers
8 stepsHelp customers pay correctly the first time with simple notes and the right checkout checkboxes.
Read guide →Keep pickup notes and an order-time zone on this device
5 stepsOrder preferences are saved in this browser only, for your own reference while you handle orders.
Read guide →Configure SMS alerts for orders
6 stepsChoose which order events send a text to your customer or to you.
Read guide →Improve your Google visibility
6 stepsCheck your scores, write your search description with AI and, on Pro where available, connect Google Search Console.
Read guide →Boost listings on Folivo
6 stepsWhere available, show listings as Sponsored on Folivo and pay one Discovery Credit only when a shopper clicks.
Read guide →Change your store type (before your first order)
6 stepsSwitch a store profile between products, services and rentals while it has no orders yet.
Read guide →Customize your storefront
6 stepsAdd a header button, badges, social links and an About section, plus Pro options like your own domain.
Read guide →
Daily operations
Orders, payments, fulfillment, quotes, bookings, leases and reports.
15 guides
View and manage incoming orders
5 stepsUse the Orders page to find new orders, requests or bookings and the ones waiting on you.
Read guide →Confirm a new order
5 stepsAccept a new order so the customer knows you received it.
Read guide →Review and verify payment receipts
6 stepsCheck the receipt a customer uploads before you fulfill an online-paid order.
Read guide →Move orders through statuses
5 stepsUpdate the status as you prepare, ship, hand off or complete each order.
Read guide →Prepare and hand off pickup orders
6 stepsGet pickup orders ready and mark them completed when the customer collects them.
Read guide →Pack and ship delivery orders
6 stepsPrepare packages, add tracking when you ship at your own rates, and update the status until delivered.
Read guide →Deliver digital products after payment
5 stepsUnlock files automatically, or send a link and instructions yourself, once payment is approved.
Read guide →Manage service requests and schedules
5 stepsTake a service request from booking to completion: confirm or quote, schedule, then finish the job.
Read guide →Send and confirm custom quotes
5 stepsPrice a custom service request and get the client's approval before work starts.
Read guide →Record laundry amount after collection
5 stepsCollect the load, record the actual kilos or item count back at the shop, then wash. Customers pay online, or cash at pickup or return.
Read guide →Manage rental pickup and return
5 stepsTake a rental booking from approval and payment through handoff and return.
Read guide →Manage leases and rent periods
5 stepsCreate a lease from an approved property application, then follow its rent periods and payments.
Read guide →Send a tenant rent payment link
4 stepsShare a pay-rent link so tenants can send rent proof through Folivo.
Read guide →Use the bookings calendar
5 stepsOn the Starter, Basic or Pro plan, see rental bookings by date on a month calendar.
Read guide →Export order reports (CSV)
5 stepsDownload orders, delivery or products as a CSV file for accounting or analysis.
Read guide →
Customer engagement
Messages, reviews, followers and activity.
4 guides
Reply to messages and quote requests
5 stepsChat with customers in Messages before they order, and keep track of each one as a lead.
Read guide →Read and reply to customer reviews
5 stepsBuild trust by answering feedback on your store.
Read guide →View store followers and their orders
5 stepsSee who follows your store, their order history and your private notes about them.
Read guide →Check order alerts and activity
5 stepsStay on top of alerts for orders, billing and your account in the Activity inbox.
Read guide →
Ongoing clients & contracts
Weekly or monthly services, contracts and billing statements, where available.
4 guides
Offer an ongoing service (weekly or monthly clients)
6 stepsWhere available, sell a service that repeats each week or month and bill your client every period.
Read guide →Run an engagement: billing periods, payments, pause and end
6 stepsWhere available, track each ongoing client's billing periods, confirm payments, and pause or end the service.
Read guide →Send a contract and sign it electronically
5 stepsWhere available on the Pro plan, add your contract to an engagement, send it to your client to sign, then sign it yourself.
Read guide →Issue billing statements (ongoing clients and service requests)
6 stepsWhere available on the Pro plan, send numbered billing statements for each billing period or service payment.
Read guide →
Team, account & billing
Sign-in, team access, store profiles, plans, credits, Ask AI and support.
16 guides
Invite team members
5 stepsOn the Pro plan, add people who help with orders, listings or settings.
Read guide →Admin, manager, and staff permissions
5 stepsLearn what each team role can do in your store (team access is on the Pro plan).
Read guide →Accept a team invitation
5 stepsJoin a store's team with the invite code the owner sent you.
Read guide →Change your mobile number
4 stepsUpdate the mobile number you sign in with and get alerts on.
Read guide →Set up passkeys for faster sign-in
5 stepsSign in with Face ID, fingerprint or screen lock instead of a text code.
Read guide →Manage your Folivo plan and billing
6 stepsChoose Free, Basic (with the Starter offer) or Pro for your whole account, and manage payment at Plan & billing.
Read guide →Buy AI, SMS, and Discovery credits
5 stepsTop up the AI credits, SMS credits and Discovery credits your plan includes each month.
Read guide →Set up webhooks and API keys
5 stepsOn the Pro plan, connect your own systems with API keys and webhook endpoints.
Read guide →Contact Folivo support
4 stepsReach a real person when you need help with Folivo.
Read guide →Sign in with Google or your mobile number
5 stepsConnect Google and a mobile number to the same Folivo account so either one signs you in.
Read guide →Combine your shopper and business accounts
4 stepsMerge a customer account into your business account so one sign-in has all your orders and businesses.
Read guide →Sign out, or log out on every device
4 stepsSign out of Folivo on this device, or sign out your other phones and browsers.
Read guide →Plan limits, and what happens when you downgrade
5 stepsUnderstand your plan's order, listing and profile limits, and what changes when a paid plan ends.
Read guide →Ask AI: the assistant inside your dashboard
6 stepsAsk the Folivo assistant to add listings, update your store, check what needs attention, or find the right Help guide.
Read guide →Add another store profile
5 stepsWhere available, run another storefront from the same account, for example for a different listing type.
Read guide →Delete a business profile or your account
5 stepsRemove one profile or your whole account. Your orders are kept for your customers.
Read guide →