Terms of Service for Folivo

1. About Folivo

Folivo provides software tools that help local businesses and freelancers create online storefronts, manage products, services, or rentals, receive orders, and communicate with customers.

Folivo is a software platform and is not a bank, payment processor, escrow provider, logistics company, or merchant of record.

2. Eligibility

To use Folivo, you must:

• Be legally capable of entering into a binding agreement
• Provide accurate and complete information
• Comply with applicable laws and regulations

You are responsible for all activity under your account.

3. Business Accounts

When creating a business account, you agree to:

• Provide accurate information
• Keep your credentials secure
• Maintain updated contact information
• Not share accounts in unauthorized ways
• Notify us if you suspect unauthorized access

Folivo may suspend or terminate accounts that violate these Terms or create security or legal risks.

4. Storefronts and Listings

Businesses are solely responsible for:

• Product, service, and rental listings
• Pricing and descriptions
• Uploaded content and images
• Delivery commitments
• Customer communications
• Compliance with laws and regulations

You must not use Folivo to sell or promote illegal, fraudulent, harmful, or prohibited products, services, or rentals. See the prohibited products policy.

5. Prohibited Activities

You agree not to:

• Use Folivo for unlawful purposes
• Upload harmful or malicious content
• Infringe intellectual property rights
• Send spam or deceptive communications
• Attempt unauthorized access to systems or accounts
• Abuse APIs, integrations, or platform limits
• Interfere with platform performance or security
• Use automated scraping or abusive automation without authorization

Folivo may investigate and take action against violations, including suspension or removal of content.

6. Orders and Transactions

Folivo provides tools that enable transactions between businesses and customers.

Unless explicitly stated otherwise:

• Payments are made directly between buyers and businesses
• Folivo does not hold customer funds
• Folivo is not responsible for payment disputes between buyers and businesses
• Businesses are responsible for refunds, fulfillment, delivery, and customer support related to their stores

Customers should contact the business directly regarding orders, delivery, or refund concerns.

7. Delivery and Fulfillment

Businesses are responsible for:

• Delivery commitments
• Pickup arrangements
• Delivery fees
• Packaging and shipment
• Accuracy of delivery information

Folivo is not liable for delayed, failed, damaged, or incorrect deliveries caused by businesses, buyers, logistics providers, or third parties.

8. Fees and Subscriptions

Some Folivo features may require paid subscriptions or usage-based fees.

By subscribing to a paid plan, you agree to:

• Pay applicable fees and taxes
• Maintain valid payment methods if applicable
• Accept pricing changes with reasonable notice

Unless otherwise stated, subscription fees are non-refundable.

Folivo may modify plan features, pricing, or limits at any time with appropriate notice.

9. Content and Intellectual Property

You retain ownership of the content you upload to Folivo.

By using the Services, you grant Folivo a non-exclusive, worldwide license to host, display, process, and use your content solely for operating and improving the Services.

You are responsible for ensuring you have the rights to all uploaded content.

Folivo may remove content that violates these Terms or applicable law.

10. AI-Generated Content

Folivo may provide AI-assisted tools or generated content suggestions.

AI-generated outputs may contain inaccuracies or incomplete information.

Users are responsible for reviewing and verifying all generated content before publishing or relying on it.

11. Third-Party Services

Folivo may integrate with or rely on third-party services such as:

• Payment providers
• SMS services
• Email services
• Maps and location providers
• Cloud hosting providers
• Analytics providers

Folivo is not responsible for failures, outages, or actions of third-party services.

Your use of third-party services may also be subject to their own terms and privacy policies.

12. Privacy and Text Messaging

Your use of Folivo is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect information.

If you give us a mobile number, you agree that Folivo, and the businesses you deal with on Folivo, may text it with verification codes, order updates, and notices about your orders, contracts, and services. We do not send marketing texts. Message frequency varies, and message and data rates may apply. You can stop the texts at any time, as described in our Text Messaging Terms, which form part of these Terms.

13. Availability and Changes

Folivo may modify, suspend, or discontinue features or Services at any time.

We do not guarantee uninterrupted availability or error-free operation.

Features labeled as beta, experimental, or preview may change or be removed without notice.

14. Disclaimers

Folivo is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Folivo disclaims warranties of any kind, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, Folivo and its affiliates, officers, employees, and partners shall not be liable for:

• Indirect or consequential damages
• Loss of profits or revenue
• Loss of business opportunities
• Data loss
• Delivery or payment disputes
• Third-party actions or failures

Folivo's total liability related to the Services shall not exceed the amount paid by the user to Folivo during the previous 12 months, if any.

Some jurisdictions may not allow certain limitations, so parts of this section may not apply.

16. Indemnification

You agree to defend, indemnify, and hold harmless Folivo and its affiliates from claims, liabilities, damages, and expenses arising from:

• Your use of the Services
• Your content or listings
• Violations of these Terms
• Violations of law or third-party rights

17. Suspension and Termination

Folivo may suspend or terminate access to the Services if:

• You violate these Terms
• Your activity creates legal, operational, or security risks
• Required by law or regulators

You may stop using the Services at any time.

Certain provisions of these Terms will survive termination, including payment obligations, intellectual property rights, disclaimers, and limitation of liability.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Philippines, unless otherwise required by applicable law.

Any disputes shall be resolved in the appropriate courts or legal forums determined under applicable law.

19. Changes to These Terms

We may update these Terms from time to time.

When material changes are made, we may notify users through the platform, email, or other reasonable methods.

Continued use of Folivo after changes become effective means you accept the updated Terms.

20. Contact Us

If you have questions about these Terms, contact:

Folivo Support

hello@folivo.app